Certified Front Desk Representative

Service Type
7/27/2020 - 7/29/2020
Max Attendees:
/ Person
Lorena Z
Response rate: 
Response time:
several hours

  • AHLEI Certified Course
  • Online Training/Remote Learning
  • Optional Certification Exam
Who should attend
  • Employees/Trainees in Hospitality/Tourism
START for front desk representative is intended for employees\trainees in a classroom or online setting. It does not require an on the job training component.
I am the founder and owner of Hospitality Training Services- Belize and Hospitality Recruitment Services. My background is in management, sales, training, job placement, team building ... moreand development, in Belize. I'm a passionate leadership expert with very comprehensive working experience in hotel management.

Prior to starting my company I was a GM for Sandy Point Resorts based at Belizean Shores in San Pedro. Before that I had held various senior management positions at The Phoenix Resort: food and beverage manager in San Pedro Ambergris Caye, Guest Services Manager at Ka'ana Resort in San Ignacio, Human Resource manager, sales manager and food and beverage manager at the Radisson in Belize City. During university I had worked for an exchange year as a curb side greeter, front desk representative, lobby concierge and club concierge at the Polynesian Resort and the Grand Floridian at Walt Disney World in Florida in the US.

I'm a certified hospitality trainer and department trainer, as well as a certified food and beverage executive through the American Hotel and Lodging Educational Institute. I am also a hospitality consultant (systemic coaching, executive coaching, leadership coaching).

I studied Tourism management at the University of Belize and I also obtained an associates degree in Accounting and business management from St. John's College Jr College. I completed a Human Resources course at Walt Disney World through Tompkins Cortland Community College. I'm a native Belizean speaking English & Spanish.

I have a strong passion in assisting others to learn and grow. I believe that everyone carries all resources in order to succeed.
Hospitality Training
How to Sign Up
How to request training session:
  1. Click "Request Sign Up" button
  2. Fill in all necessary details in each field
  3. Payment:
    1. Paying online:
      1. Check off the box under "Payment" where it says "Enter payment information if ready to book"
      2. Enter your credit card information
    2. Paying offline (direct deposit via bank)
      1. Make sure the box under "Payment" where it says "Enter payment information if ready to book" is unchecked
      2. Send message to instructor stating you will pay via direct deposit via bank account.
      3. Make payment to:
        The 501hub
        Belize Bank
        Acc#: 183484010120000
  4. Send custom message to instructor including your phone number and email address.
  5. Click "Request Sign Up" button
Exam: the certification exam consist of thirty multiple choice questions and candidates must pass the exam with a score of 70% or higher to obtain the front desk representative certificate designation

  • Front Desk Safety
  • Guestroom Types
  • Guestroom Features
  • Room Inventory and Occupancy Terms
  • Room Status Terms
  • Room Rates
  • Property Management System
  • Telephone System
  • Organize and Maintain the Front Desk
  • Front Office Logbook
  • Reservations System
  • Reservation Guarantees
  • Help Guests Make Room Reservations
  • Help Guests Cancel Room Reservations
  • Prepare for Check-Ins
  • VIPs
  • Initiate Guest Check-In
  • Present Registration Card During Check-In
  • Establish Payment Method During Check-In
  • Finish Guest Check-In
  • Tax-Exempt Guests
  • Wait Status When Rooms Are Not Ready for Check-In
  • Issue Replacement Guestroom Keys
  • Follow-Up Courtesy Call
  • Process Room Changes
  • Relocate Guest in Sold-out Situations
  • Wake-Up Calls
  • Guest Faxes, Deliveries, Mail, and Copies
  • Safe-Deposit Boxes
  • Giving Directions
  • Guest Transportation
  • Guests Under the Influence of Alcohol
  • Check Out Cash Bank
  • Use Cash Bank
  • Post and Adjust Charges
  • Transfer Allowable Guest Charges
  • Settle Guest Account
  • Process Guest Check-Out
  • Automatic Check-Outs
  • Process Late Guest Check-Outs
  • Process Late Charges
  • Prepare a Current Status Report
  • Reconcile Room Status
  • Perform Bucket or Tub Checks
  • Complete the Shift Checklist
  • Turn in Cash Bank
Max Attendees
7/27/2020 - 7/29/2020This is a 3-day training course from 1:00 PM-4:00 PM
Price (USD)
Training Only
Training and AHLEI Certification Exam
Payment Options
Online Payment via this page using a credit card


Direct Deposit to:
The 501hub
Belize Bank
Acc#: 183484010120000

Please send a message once payment is completed via direct deposit
No Refund
  • Cancellations made at a later date will not be refunded.
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