Certified Guest Room Attendant

Service Type
7/13/2020 - 7/15/2020
Max Attendees:
/ Person
Lorena Z
Response rate: 
Response time:
several hours

  • AHLEI Certified Course
  • Online Training/Remote Learning
  • Optional Certification Exam
Who should attend
  • Employees/Trainees in Hospitality/Tourism
AHLEI’s guest room attendant training and certification recognize the skill and knowledge needed to keep guest rooms clean, safe, and maintained at a lodging property. START for guest room attendant is intended for employees/trainees in either an online or classroom setting. It does not require an on the job training component.
I am the founder and owner of Hospitality Training Services- Belize and Hospitality Recruitment Services. My background is in management, sales, training, job placement, team building ... moreand development, in Belize. I'm a passionate leadership expert with very comprehensive working experience in hotel management.

Prior to starting my company I was a GM for Sandy Point Resorts based at Belizean Shores in San Pedro. Before that I had held various senior management positions at The Phoenix Resort: food and beverage manager in San Pedro Ambergris Caye, Guest Services Manager at Ka'ana Resort in San Ignacio, Human Resource manager, sales manager and food and beverage manager at the Radisson in Belize City. During university I had worked for an exchange year as a curb side greeter, front desk representative, lobby concierge and club concierge at the Polynesian Resort and the Grand Floridian at Walt Disney World in Florida in the US.

I'm a certified hospitality trainer and department trainer, as well as a certified food and beverage executive through the American Hotel and Lodging Educational Institute. I am also a hospitality consultant (systemic coaching, executive coaching, leadership coaching).

I studied Tourism management at the University of Belize and I also obtained an associates degree in Accounting and business management from St. John's College Jr College. I completed a Human Resources course at Walt Disney World through Tompkins Cortland Community College. I'm a native Belizean speaking English & Spanish.

I have a strong passion in assisting others to learn and grow. I believe that everyone carries all resources in order to succeed.
Hospitality Training
How to Sign Up
How to request training session:
  1. Click "Request Sign Up" button
  2. Fill in all necessary details in each field
  3. Payment:
    1. Paying online:
      1. Check off the box under "Payment" where it says "Enter payment information if ready to book"
      2. Enter your credit card information
    2. Paying offline (direct deposit via bank)
      1. Make sure the box under "Payment" where it says "Enter payment information if ready to book" is unchecked
      2. Send message to instructor stating you will pay via direct deposit via bank account.
        1. Make payment to:
          The 501hub

          Belize Bank
          Acc#: 183484010120000
    3. Send custom message to instructor including your phone number and email address.
  4. Click "Request Sign Up" button
Prerequisites: there is no time in position requirements for this certification.

Exam: the certification exam consist of thirty multiple-choice questions and candidates must pass the exam with a score of 70% or higher to obtain the guest room attendant certification.

  • Housekeeping Keys
  • Room Status
  • Assignment Sheet
  • Pick Up Cart
  • Enter the Guestroom
  • Unusual Guestroom Situations
  • Position Cart
  • Using Cleaning Supplies Safely and Correctly
  • Maintenance Needs
  • Special Cleaning Requirements
  • Room Cleaning Sequence
  • Room Service Trays and Tables
  • Straighten Guest’s Personal Items
  • Empty Trash
  • Strip Bed/Remove Dirty Linens and Terry
  • Clean Balcony/Patio/Plants
  • Dust/Clean Furniture
  • Clean Sofas/Chairs/Cushions
  • Clean Pictures/Mirrors/Frames
  • Clean Television/DVD Player/Remote
  • Clean Alarm Clock/Radio
  • Clean and Disinfect Telephones
  • Clean Lamps and Light Switches
  • Clean Ice Bucket/Tray and Replace Glasses
  • Clean Mini-Bar
  • Clean Air Conditioning/Heating Unit
  • Clean Windows/Tracks/Sills
  • Clean Walls/Ceiling Moldings/Baseboards/Ledges
  • Clean Closet and Safe
  • Bathrobes and Slippers
  • Replace Bedroom Supplies/Amenities
  • Collect Fresh Bed Linen
  • Make Bed
  • Refresh Coffee Setup
  • Clean Vanity/Sink/Mirror/Lights
  • Clean Shower and Tub
  • Clean Toilet
  • Refresh Towels
  • Replenish Facial/Toilet Tissue
  • Replenish Bathroom Amenities
  • Clean Bathroom Door
  • Clean Bathroom Floors
  • Clean Entrance and Other Doors
  • Sweep/mop/vacuum floors
  • Deodorize Room
  • Exit Room
  • Complete End-of-Shift Duties
Max Attendees
7/13/2020 - 7/15/2020This is a 3-day training course from 9:00AM-4:00PM with an hour lunch break.
Price (USD)
Training Only
Training and AHLEI Certification Exam
Payment Options
Online Payment via this page using a credit card


Direct Deposit to:
The 501hub
Belize Bank
Acc#: 183484010120000

Please send a message once payment is completed via direct deposit
No Refund
  • Cancellations made at a later date will not be refunded.
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