Lorena Zaldana

Services
Hospitality Training
Languages
English, Spanish

Qualifications
  • Certified Hospitality Trainer
  • Certified Departmental Trainer
  • Certified Food & Beverage Executive
Education
  • Tourism Management, University of Belize
  • Accounting & Business Management, St. John's Junior College
About Me
I am the founder and owner of Hospitality Training Services- Belize and Hospitality Recruitment Services.

My background is in management, sales, training, job placement, team building and development, in Belize. I'm a passionate leadership expert with very comprehensive working experience in hotel management.

Prior to starting my company I was a GM for Sandy Point Resorts based at Belizean Shores in San Pedro. Before that I had held various senior management positions at The Phoenix Resort: food and beverage manager in San Pedro Ambergris Caye, Guest Services Manager at Ka'ana Resort in San Ignacio, Human Resource manager, sales manager and food and beverage manager at the Radisson in Belize City. During university I had worked for an exchange year as a curb side greeter, front desk representative, lobby concierge and club concierge at the Polynesian Resort and the Grand Floridian at Walt Disney World in Florida in the US.

I'm a certified hospitality trainer and department trainer, as well as a certified food and beverage executive through the American Hotel and Lodging Educational Institute. I am also a hospitality consultant (systemic coaching, executive coaching, leadership coaching).

I studied Tourism management at the University of Belize and I also obtained an associates degree in Accounting and business management from St. John's College Jr College. I completed a Human Resources course at Walt Disney World through Tompkins Cortland Community College. I'm a native Belizean speaking English & Spanish.

I have a strong passion in assisting others to learn and grow. I believe that everyone carries all resources in order to succeed.
 
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